Don't worry - The Aqua Shield Heating Heroes® are here!

Julian-Mc Cann-Spider-Man
Julian McCann
Position: Managing Director
Superhero: Spiderman

Julian McCann

Position: Managing Director
Superhero: Spiderman

What makes you a heating hero?

Just like Spiderman, I will do everything it takes to get the job done! Ensuring my company provides the very best service is top of my agenda. I have tons of energy, vision and am a dedicated leader.

Give an example of a situation where you have gone above and beyond?

I attended an installation that was underway by one of our team of Engineers whilst wearing my best suit. The job was lagging behind, so I put some safety shoes on and helped install boilers and a roof-mounted flue. I got covered in tar and ruined the outfit, but it was worth it.

What’s your unique superpower?

Energy!

Amanda-Invisible-Woman
Amanda McCann
Position: Director
Superhero: The Invisible Woman

Amanda McCann

Position: Director
Superhero: The Invisible Woman

What makes you a heating hero?

Because even when I’m not physically in the office, I’m still keeping an eye on everything and ensuring the business is running smoothly – hence being The Invisible Woman! I am caring, honest and passionate about giving amazing customer service.

Give an example of a situation where you have gone above and beyond?

We had a call from family who had no hot water. They’d tried to get it fixed with another company but were unsuccessful – and experienced really bad service. I made sure we got an engineer out to survey their hot water system that day. I called different suppliers and ordered two immersions for the family, so they could have hot water. I worked hard to make sure their journey with us was a good one.

What is your unique superpower?

My superpower is leadership, as my priority is to have a happy and focused team around me. I’m also able to analyse customers’ needs and give them the best service, from start to end.

Andy-Superman
Andy Wilson
Position: Operations Director
Superhero: Superman

Andy Wilson

Position: Operations Director
Superhero: Superman

What makes you a heating hero?

Because I will stop the earth from spinning until I solve the problem. I want customers to feel I’m their hero when it comes to sorting out boiler issues.

Give an example of a situation where you have gone above and beyond?

When a customer wasn’t happy with noisy boiler, I visited them in person and immediately sought reassurance from the manufacturer that it was working as it should be, to put their mind at ease.

What’s your unique superpower?

Empathy and compassion.

Tracy-Elastigirl
Tracey Docwra
Position: Homeshield Manager
Superhero: Elastigirl

Tracey Docwra

Position: Homeshield Manager
Superhero: Elastigirl

What makes you a heating hero?

Like Elastigirl, I stretch in all directions to cover any job that requires doing, whilst holding everything together. I also have great empathy and a willingness to help.

Give an example of a situation where you have gone above and beyond?

Sourcing and ordering taps for one of our Homeshield customers, as our supplier no longer stocked pop-up waste. This saved the customer from having to remove the bathroom sink.

What is your unique superpower?

Making the customer the hero!

Molly-Zatanna
Molly McCann
Position: Project Manager
Superhero: Zatanna

Molly McCann

Position: Project Manager
Superhero: Zatanna

What makes you a heating hero?

I am kind, empathetic and always put myself in the customers’ shoes. This way I can understand the customers concerns and address those accordingly.

Give an example of a situation where you have gone above and beyond?

I once made a 30-mile trip one night to drop off heaters to a customer, who was waiting on the delivery of new parts so his boiler could be fixed. His wife was ill and we didn’t want them to be cold during the night, so did what we could to keep them comfortable until we could come and fix it.

What is your unique superpower?

I’m a speedy typer! And I’m also very understanding, which helps when dealing directly with customers.

Ben-G-Human-Torch
Ben Genner
Position: Installation Engineer
Superhero: Human Torch

Ben Genner

Position: Installation Engineer
Superhero: Human Torch

What makes you a heating hero?

My hair is the colour of a Moroccan sunrise, so the orange-coloured Human Torch is a fitting superhero! I also have great ability to think on my feet and find solutions to problems.

Give an example of a situation where you have gone above and beyond?

We have to respond when our customers need us, even if it’s outside of working hours. A number of times I’ve remained at work late to complete a job to work around the customer’s availability.

What is your unique super power?

Doing two things at once – installing boilers and chatting to customers!

Matt-The-Thing
Matt Arro
Position: Heating engineer
Superhero: The Thing

Matt Arro

Position: Heating engineer
Superhero: The Thing

What makes you a heating hero?

Going the extra mile to make customers smile. Like The Thing, I break down any obstacle to complete any mission.

Give an example of a situation where you have gone above and beyond

When a customer had no heating and hot water, I travelled 40 minutes after hours to fit a new pump. I worked until 9:30pm to make sure the customer had heating and hot water again.

What is your unique superpower?

Persistence – I won’t quit in my mission to help.

Ben-S-Thor
Ben Scott
Position: Heating Engineer
Superhero: Thor

Ben Scott

Position: Heating Engineer
Superhero: Thor

What makes you a heating hero?

Because like Thor, people look to me for support in difficult situations. I always do my best to help out others, whether its customers or colleagues. And, like the God of Thunder, no situation phases me!

Give an example of a situation where you have gone above and beyond?

One Friday, I was sent out to reconfigure an ATAG one control, which requires the internet. The customer was having issues with their connection, so I offered to pop back the next day (a Saturday, unpaid) to rectify the control once their internet was sorted.

What’s your unique superpower?

Selflessness – I’ll always offer help to those around me.

Danny-Aquaman
Dan Hill
Position: Engineer
Superhero: Aquaman

Dan Hill

Position: Engineer
Superhero: Aquaman

What makes you a heating hero?

My ability to manipulate water (in a plumbing sense, of course!) makes me a little bit like Aquaman. Also, helping get customers’ heating or hot water back on in their time of need.

Give an example of a situation where you gave gone above and beyond?

I’ve often worked late to make sure customers’ boiler installations are completed the same day.

What’s your unique superpower?

Fixing leaks and working in a tidy manner.

Dave-P-Star-Lord
David Parks
Position: Engineer
Superhero: Star-Lord

David Parks

Position: Engineer
Superhero: Star-Lord

What makes you a heating hero?

I’m a great problem solver, enthusiastic and patient.

Give an example of a situation where you have gone above and beyond?

When a customer was having a bad day, I brought them some flowers.

What’s your unique superpower?

I can make anyone laugh!

Dave-B-Captain-America
David Bettney
Position: Engineer
Superhero: Captain America

David Bettney

Position: Engineer
Superhero: Captain America

What makes you a heating hero?

I lead by example and give 100% effort, every day. I always work as fast as I can and to a high standard, with minimal mess!

Give an example of a situation where you have gone above and beyond?

Working after hours to ensure customers are satisfied.

What’s your unique superpower?

Whether it’s colleagues or customers, I have a unique ability to put a smile back on people’s faces.

Natalie-Supergirl
Natalie Bone
Position: Operations Assistant
Superhero: Supergirl

Natalie Bone

Position: Operations Assistant
Superhero: Supergirl

What makes you a heating hero?

I am cheerful, patient and willing to help others, whether it’s another member of my team or customers. I’m also the queen of multi-tasking!

Give an example of a situation where you have gone above and beyond?

When a customer contacted us to book a boiler service, he told me he had misplaced some of the documents for the boiler we had installed earlier in the year. I did everything I could to ensure he got a copy of his warranty and Gas Safe certificate as soon as possible.

What’s your unique super power?

Going the extra mile to meet the customer’s needs.

Lisa-Supergirl
Lisa Turner
Position: Operations Assistant
Superhero: Supergirl

Lisa Turner

Position: Operations Assistant
Superhero: Supergirl

What makes you a heating hero?

Even when I’m extremely busy, I always put our customers first. I dedicate the time to make sure they are well looked after – however long it may take! Like Supergirl, I’m kind, cheerful and love helping others in need.

Give an example of a situation where you have gone above and beyond?

A customer needed a broken shower replacing, but the one they had was no longer produced. We took away the hassle and stress of finding a new one, by doing it for them. I rang the manufacturer and discussed suitable alternatives. I ordered a replacement and organised for one of our engineers to collect it and fit it – all on the same day. We had one happy customer!

What is your unique superpower?

I am extremely empathetic and always try and put myself in the customer’s shoes/situation.

Joanna-Wonder-Woman
Joanne McLaughlin
Position: Operations Assistant
Superhero: Wonder Woman

Joanne McLaughlin

Position: Operations Assistant
Superhero: Wonder Woman

What makes you a heating hero?

Wonder Woman loves helping others – and so do I. I always try to be sympathetic to each customer’s needs.

Give an example of a situation where you have gone above and beyond?

A customer who is blind rang to say she didn’t have heating or hot water, as she couldn’t top her water pressure up. I arranged for engineer to call that same morning to get it back up and running.

What is your unique superpower?

Putting the customer first.

Tom-The-Flash
Tom Glover
Position: Apprentice
Superhero: The Flash

Tom Glover

Position: Apprentice
Superhero: The Flash

What makes you a heating hero?

Like The Flash, I’m fast and strong – which means I’m often the one tasked with carrying boilers into properties! I’m also keen to learn and focused.

Give an example of a situation where you have gone above and beyond?

Working out of hours to get jobs completed, ensuring that the customer is left satisfied.

What is your unique super power?

Brickwork around old boiler flue locations – my repairs are out of this galaxy!

Sam-The-Hulk
Sam Nicklas
Position: Apprentice
Superhero: The Hulk

Sam Nicklas

Position: Apprentice
Superhero: The Hulk

What makes you a heating hero?

Because I’m capable of doing anything – a bit like The Hulk! No job is too big.

Give an example of a situation where you have gone above and beyond?

I once worked as fast as I could and stayed late to make sure an elderly lady did not go without heating and hot water for long.

What’s your unique superpower?

I’m very approachable and aim to get customers back up and running as quickly as I can.

Harry-Dash
Harry Hanson
Position: Apprentice
Superhero: Dash

Harry Hanson

Position: Apprentice
Superhero: Dash

What makes you a heating hero?

Dash is quick, small and never gives up – and neither do I. I always take the time to have a chat and am pleasant with customers. I also think it’s important to keep their houses tidy.

Give an example of a situation where you have gone above and beyond?

It’s not just about fitting boilers – it’s the other little jobs around our work that make the difference. I once helped put a customer’s cupboard back in place after an installation and have even helped elderly customers up the stairs.

What is your unique superpower?

The ability to fit into small spaces.